It’s bad news if the company you have booked your holiday with goes under. It’s even worse if they do so on a Friday, because the people who can answer your queries and provide assistance (ABTA and the CAA) have all gone home for the weekend.
In the case of Freedom Direct it seems that many worried customers struggled to find anywhere to get answers and many turned to Darren at Travel Rants. Darren has done a tremendous job trying to provide answers for people, but it shouldn’t fall to him to do so.
Unfortunately for ABTA and the CAA, we live in times when people want instant answers and an emergency hotline or even just email support really should be provided.
