Archive

2010
Aug
19
The Secret Tourist
“Apologies for the silence around here in recent weeks. It's been a busy summer and ...”
Jul
Jun
May
31
17
04
Common sense prevails in Thomas Cook trial
“Thomas Cook reps Richard Carson and Nicola Gibson have finally been found not guilty of ...”
Greece austerity measures will hit tourism
The Chinese Way
03
Thomas Cook trial highlights industry problems
“The prolonged trial of Thomas Cook reps Nicola Gibson and Richard Carson appears to be ...”
Apr
22
15
07
Is Dubai back on track?
“Most tourist destinations would love to be facing the problems that Dubai is currently facing. ...”
Mar
27
How will Times paywall affect travel journalism?
“Rupert Murdoch has finally announced that he is going to put a paywall up for ...”
26
easyJet's customer communication - It's not our fault, OK?
“If you contact a customer services team with an issue and don't hear from them ...”
1 comments
19
18
16
10
Worrying times for tour operators
“As the trial of Thomas Cook Reps, Richard Carson and Nicola Gibson, continues at Greek ...”
1 comments
Feb
11
08
Tour operators aren't hiding
“The Times this weekend wrote about the tragic case of an Inghams customer who was ...”
Too much, too late from BAA
“Are BAA the EMI or Manchester United of the travel world? Bought at an inflated ...”
05
Fingers Crossed
“Yesterday saw the start of the trial of Thomas Cook reps Richard Carson and Nicola ...”
Jan
2009
Dec
21
The two faces Cuba shows America
“Are the Cuban government intent on improving US-Cuba relations? Maybe not. Are they keen on ...”
16
What I don't understand about the British Airways strike
“ I can understand why BA cabin crew have voted in favour of strike action. ...”
09
How to attract new skiers
The future of air travel
“The Comittee on Climate Change (CCC) has released its Aviation Report with rather predictable conclusions. ...”
08
04
Nov
19
Should tour operators be allowed to discriminate?
“In Australia a judge has ruled against Erin Matiland setting up a women-only tour operator ...”
18
Are solo travellers really badly treated?
“If there's one thing the travel industry can be proud of this year it's the ...”
17
Air Passenger Duty is just the start
“As tourism leaders from around the world converged on London last week for the World ...”
Oct
21
What's wrong with UK airlines?
“It's been a frustrating week dealing with airlines. What I find most frustrating about the ...”
1 comments
A question for British Airways
“We have just had to endure what, from my experience, is a fairly typical British ...”
1 comments
15
Does Ryanair provide the best cutomer service in Europe?
“One of the more interesting parts of Panorama's dreary documentary on Ryanair on Monday was ...”
1 comments
14
13
Sep
24
21
18
Why is it so easy to knock the travel industry?
1 comments
Does Abta decision benefit anyone?
“Abta last week declared that they are proposing changes that would result in bed banks ...”
15
07
Aug
26
A tale of two boycotts
“It goes without saying that the American campaign to boycott Scotland based on the decision ...”
20
Ski Resorts and Twitter
“Over the last few days I've been looking at quite a few websites run by ...”
6 comments
19
14
12
11
07
The best holiday competitions
“As EyeforTravel pointed out today, it's been a pretty successful summer for competitions run by ...”
Jul
30
The state of travel journalism
“Question: You're a tour operator and you've been trying to push a resort for a ...”
British Airways meals get the chop
29
28
23
22
Visit England should leave UGC alone
“Visit England is thinking of incorporating user generated content in its star rating system. I'm ...”
2 comments
Ski companies look on the bright side
“With all the bleak forecasts for the 09/10 ski season, it's good to see some ...”
12
Air Passenger Duty on BBC News
“ A piece on air passenger duty on the BBC News. It appears the government were ...”
11
Is this the worst viral video ever?
“ Is anyone else bored of viral videos? Particularly when they are as lame as this ...”
1 comments
10
How to stop Air Passenger Duty (APD)
“The British government seems intent on whipping up its very own perfect storm for the ...”
1 comments
08
06
04
Parents: you really want to trust your child to a hotel?
“Summer holidays are fast-approaching, accompanied by the silly season of travel writing. Sure, it's a ...”
02
UK skiers to drop below the 1 million mark?
“Crystal have released their Ski Industry Report 2009, which is the usual mix of facts, ...”
British Airways need to offer more than just commission
“Will BA start offering commission to UK travel agents again? In their current predicament, I'm ...”
Jun
26
24
22
What's happened to tour operators?
“We're half way through the year and looking back at my posts so far it's ...”
Do politicians understand the travel industry?
1 comments
18
16
11
Poor turnout highlights problems facing McEwan
“Congratulations to John McEwan, who has won the election to become the new Abta chairman. ...”
W H Smith choose to reduce choice
05
Women and travel
Taking the kids skiing
“2010 is going to be an interesting winter for the ski industry. Ski operator Erna ...”
03
12 Things the new Abta Chairman should (but won't) do
“There is now only one week left in the Abta contest between John McEwan and ...”
May
26
Wi-fi on flights - the future
“Interesting piece in the NYT about wi-fi on flights and how the airlines are thinking ...”
25
Website Watch - traveljargon.org
Yet more Euro bashing in travel press
“The Daily Mail has a piece today entitled Falling pound spells costlier holidays abroad for ...”
24
What is the worst thing that can happen to a resort?
“This week a minibus of Canadian tourists was shot at in Jamaica. This may not ...”
23
Website Watch - Triptrop
Airport security in America
“The struggle to make flights 100% secure can lead to decisions being made that would ...”
22
15
Freedom Direct - more messy by the day
“The mess the CAA and ABTA have jointly managed to make of the collapse of ...”
14
Website Watch - getmorebritain.com
Escaping the Eurozone
“One of the big travel cliches this year is that everyone is escaping the Eurozone. ...”
13
12
07
02
April failures - what can we learn?
“April saw three well-established tour operators in three different countries go under and leave customers ...”
Apr
28
We'll all be paying for XL
“The CAA today released its consultation to raise the ATOL Protection Contribution (APC). The document ...”
A bleak day for travel
“It's not been a great day for the travel industry. Shares in travel firms and ...”
22
APD - A Poor Display
“So, the budget has come and gone and with no mention of APD, it looks ...”
19
Freedom Direct failure highlights industry shortcomings
“It's bad news if the company you have booked your holiday with goes under. It's ...”
17
Another nail in the coffin of travel journalism
Freedom taken by CAA
“Another day, another couple of tour operators bite the dust. In Canada, Conquest Vacations has ...”
14
Why do travel agents get such bad publicity?
“This weekend The Times started an article by Susan D'Arcy entitled The 10 most ingenious ...”
13
ABTA - is that really a plan?
“The Telegraph this weekend ran the headline ABTA issues Darling with rescue plan for tourism. ...”
12
Travel Twitter - where does it lead?
“We've said in previous posts that it's hard to knock Twitter. You can maybe knock ...”
10
Upmarket or downmarket?
“It's a natural reaction when times get a little tricky to look to reposition yourself ...”
We're on Twitter
“You'll find us here.”
Luton Airport charge for passenger drop-off
“I'm not particularly surprised that Luton Airport has introduced a fee for £1 for dropping ...”
05
Sunsail hit choppy waters
“The news that Sunsail has closed its three Turkey operations has hit the national media, ...”
03
Common sense charging
“News that hotels are following the lead of airlines and introducing more and more charges ...”
02
A miscarriage of justice
“The news that two Thomas Cook staff will go to trial over the death of ...”
A balancing act for Cuba
Mar
27
25
21
20
BAA's loss is no great loss
“The news that BAA will have to sell Stansted and probably Glasgow airports as well ...”
19
Travel companies and social media
“I've read a lot about social media and travel companies on various sites recently. People ...”
14
Ski resorts having a good winter
“The NY Times this week reported that eastern US ski resorts have had a great ...”
13
11
10
Hotels - The green issues
“With Tourism Concern saying any gains tourism brings to an area are outweighed by the ...”
08
Media Watch - Weekend Roundup 7/8 March
“The NY Times takes an epic train journey from New York to San Francisco. It ...”
07
At last some competition for ABTA
“Good luck to Worldchoice in setting up an alternative to ABTA. In the short term ...”
05
The UK still expensive
“The World Economic Forum has published its exhaustive Travel & Tourism Competitiveness Report 2009. Out ...”
04
Improving Airports
“For a country strong on tradition, Switzerland can occasionally be quite innovative. The impressive Zurich ...”
03
Media Watch - Weekend Roundup 28 Feb/1 March
“Despite the continuing troubles, Sri Lanka still doggedly attracts tourists and The FT visits the ...”
Feb
25
Why keep check-in?
“I'm not going to write about Ryanair, because everyone else has in the last few ...”
23
Media Watch - Weekend Roundup 21/22 Feb
“The FT visits Manzanar in the Californian desert which was an internment camp for 10,000 ...”
20
Why the British government gets tourism so wrong - part 2
“After yesterday's post about how abject the British government is when it comes to tourism, ...”
19
Why the British government gets tourism so wrong
“A rather diverse group of UK travel bigwigs has criticised the UK government's handling of ...”
18
Exchange rates used as a marketing tool?
“Visit Britain has expressed its disappointment that the weakness of the pound hasn't led to ...”
17
16
Media Watch - Weekend Roundup 14/15 Feb
“The FT visits Banda Aceh which has been devastated by war and 2004's tsunami, but ...”
13
Website Watch - Tripshake.com
How much of travel writing can you trust?
“One of the most interesting articles I have read over the  last month was this ...”
11
Cuba - Time to go before it's ruined?
“It's looking increasingly likely that the Obama administration will end the 46 year ban on ...”
09
What is the point of the FTO?
“I've been involved in the travel business, one way or the other, for nigh on ...”
08
Media Watch - Weekend Roundup 7/8 Feb
“The  NY Times ventures to Grenada (nice article, great photos), Katmandu and makes maple syrup ...”
06
Another day, another survey
“Today it's from TUI saying 87% of their sample intend to travel overseas this year, ...”
Twitter - The search begins
“The  Travel press have been on the Twitter bandwagon for some time now and although ...”
04
The Travel Media
“Darren over at Travel Rants has had a bit of a go at the travel ...”
03
The 5 Best Travel Articles in January
“1. In a month full of articles about Washington DC, Rupert Cornwell's in The Independent ...”
Website Watch - 101holidays.co.uk
01
Media Watch - Weekend Roundup 2 (31 Jan/1 Feb 09)
“The Telegraph goes camping in Australia in a strange 4x4 with a pop-up tent. The Times ...”
Jan
31
Media Watch - Weekend Roundup (31 Jan/1 Feb 09)
“In The Telegraph Charles Starmer-Smith goes skiing in St Anton in a campervan and there's ...”
Kuoni - Speaking their own language
“Explaining their redundancies this week Kuoni said "“This is not a personnel cutting programme; it’s ...”
30
The Daily Mail?
“With our media roundup we take pride in our almost masochistic desire to trawl the ...”
1 comments
28
Unwise words from Thomson?
“Thomson UK MD Dermot Blastland has warned about travelling with smaller firms this summer. This ...”
27
Media Watch - Weekend Roundup (24/25 Jan 09)
“The FT clearly feels The City is still flush with cash and visits the super ...”
24
23
Activities Abroad newsletter fiasco
“UK Operator Activities Abroad have found themselves a bit of adverse publicity by sending a ...”
1 comments
22
Media Watch - Midweek Roundup
“The  Telegraph heads north and goes late-season skiing in Norway and Sweden. Both can be ...”
21
A tough time for ski operators
“More snow hit the alps this week, but many ski operators' minds will be on ...”
20
Press Release Watch - Oman
“Following my post about Oman last week, I read with interest Cheapflights.co.uk's press release today. Stating: ...”
18
Media Watch - Weekend Roundup 3
“More skiing. The Chronicle goes to Banff and has a good time. Skiing is part of ...”
17
Media Watch - Weekend Roundup 2
“Hey, everyone's gone to Africa. Not to be outdone by The Telegraph, The FT has ...”
16
Media Watch - Weekend Roundup
“At The Telegraph it's Africa week with some budget-busters: a safari in Zambia and elephant ...”
15
Media Watch - Ski Schools
“The Telegraph this week looked at Zermatt's ski schools. Zermatt has healthy competition amongst its ...”
Media Watch - Oman
“Another article  about Oman in The Western saying how fabulous it is. Oman certainly is fabulous ...”
09
About
“Retired travel professional taking an outsiders view of what is happening in the travel business. ...”
04
All aboard
“Welcome to Travel Shorthand. We're going to be looking at the travel business and its ...”
1 comments
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